Performance Foundry Support Hub

What browsers do you support (and test on?)

We support the most-recent version of the big four browsers plus the previous version, according to Browse Happy (http://browsehappy.com). We don't explicitly support Opera. 

For example, if Chrome is at version 38, we support version 38  and 37 (the previous version).

We develop primarily for Chrome, and then for Safari, Firefox, and Edge/Internet Explorer (latest Windows only). 

In addition, we test on the following mobile devices and browsers, which are generally representative of mobile rendering:

  • iPad latest generation, most-recent Safari
  • iPhone latest generation, most-recent Safari
  • Samsung Galaxy S-range, most recent Chrome
  • Samsung Galaxy Tab-range, most recent Chrome

Please be aware that cutting-edge responsive design techniques mean that your website will look different at different screen sizes. 

What happens if I *need* support for another browser?

Please make that clear, as additional time will need to be set aside for testing and development of custom solutions. This will need to be included in the specifications at the start, or additional costs may need to be added. 

    • Related Articles

    • Should I "test" Gutenberg?

      Gutenberg is the new WordPress editor that will be released in WordPress 5.0, scheduled for release at the end of 2018. Have a look at how it works on WordPress.org. When it was first released as a plugin for site owners to try out, it caused some ...
    • How to file a support ticket

      Need some help? We're here for you! 1. Search First Take a look at https://support.performancefoundry.com/ -- try a search for what you are after. We're always happy to hear from you, but we also want to keep our service as economical as possible: ...
    • How can you get the best support?

      We want to offer the best support possible. To do so, we ask you to follow these three golden rules: 1. One issue per email If you submit more than one issue per email, it's easy for something to get lost. For every new question or issue, send a new ...
    • The limits of external application support

      Performance Foundry Managed WordPress Hosting is designed to take website tech work off your shoulders. As well as hosting your site on our secure servers, we’ll manage the technical side of your site for you. This includes running security updates; ...
    • My site doesn't look right!

      If your site isn't looking quite right, we'd love to get it back to normal for you. The first step is to check that the problem is visible to other visitors to the site, since some display issues are caused by problems with an internet connection or ...