How to file a support ticket
Need some help? We're here for you!
1. Search First
Take a look at
-- try a search for what you are after. We're always happy to hear from you, but we also want to keep our service as economical as possible: experts don't come cheap, so if this can help it's great.
(Pro tip: we use 'failed' search results to choose what to add to our knowledge base, so knowing what you were looking for is helpful.)
2. Submit a ticket by email or message
You can use the 'contact us', 'message us', or 'submit a ticket' buttons on the helpdesk to start a new conversation, or email firstname.lastname@example.org. Either way, your message will get in front of Performance Foundry staff.
What if I'm not a customer yet?
Is this a good question for the helpdesk?
If it's related to your site, and you can't find an answer, then yes! We can't guarantee we can help with everything, but we will do what we can.
How can you get the best support?
We want to offer the best support possible. To do so, we ask you to follow these three golden rules: 1. One issue per email If you submit more than one issue per email, it's easy for something to get lost. For every new question or issue, send a new ...
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