A Performance Foundry client recently received an email from their old host, saying that their website files were infected by malware. This isn't great, but if you receive a similar email, the malware shouldn't affect your live site if you are now on our hosting service.
When we start hosting a site, we copy over all your files for your site on to our server. We don't delete those files on your old host. If those left-behind files become infected, that won't affect your live site as those files aren't live on the internet.
However, we recommend you login to your account with your old host and delete the infected files anyway, and review the services you have with them -- you may be paying for hosting that you aren't using.
Can I cancel my old host?
After a site is fully migrated to Performance Foundry, we are usually asked this question: Should I cancel my old host? The answer is YES, if the old host was only used to host the site you migrated. However, some hosts offer other services like ...
How many sites can I host with you as part of one package?
Because we dedicate real human hours to keeping your site running, we charge per site, which we define as one installation of WordPress. Also, a lot of our fixed costs are per website. One hosting package will host one installation of WordPress. If ...
Can I delete old categories?
If you have categories that you are no longer using, you can delete them if you want to. First, have a look in your WordPress dashboard to find out if you have any categories with no posts assigned to them. To do this, hover over Posts in the left ...
What happens when you leave our hosting service?
We're very sorry to see you go, but we'll make the transition as easy as possible! Please try to make sure you and your new host read this document and have a good migration plan in place. Preparing to go In normal production, your files are not ...